đź’ś Free Shipping Across Europe on Selected Orders đź’ś
SHIPPING & RETURNS
SHIPPING POLICY
At Aurora Core, we are committed to delivering your order as quickly and efficiently as possible. We work with trusted suppliers and logistics partners to ensure a smooth and reliable delivery experience.
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Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly longer.
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Shipping Time
Delivery times vary depending on your location and the shipping method selected at checkout. Most orders within Europe arrive within 5–15 business days.
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Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your package throughout the delivery process.
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Shipping Costs
Shipping costs are calculated at checkout based on your destination and the products ordered. Free shipping promotions may be available on selected orders.
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Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to customs procedures, weather conditions, public holidays, or other circumstances beyond our control.
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Incorrect Address Information
Please ensure that your shipping information is accurate before completing your purchase. Aurora Core is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
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Questions?
If you have any questions regarding your order or delivery, please contact our Customer Service team. We are always happy to help.
RETURN & EXCHANGE POLICY
At Aurora Core, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
Items may be returned within 14 days of delivery, provided they are unused, unopened, and in their original packaging. For hygiene and safety reasons, certain beauty, skincare, and personal care products may not be eligible for return once opened.
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Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Service team within 48 hours of delivery. We may request photos of the product and packaging to help resolve the issue as quickly as possible.
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Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the item.
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Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
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Return Shipping Costs
Unless the item is defective, damaged, or sent in error, return shipping costs are the responsibility of the customer.
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Non-Returnable Items
For health, hygiene, and safety reasons, certain products cannot be returned, including opened skincare, cosmetics, personal care products, and any item marked as non-returnable.
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How to Request a Return
To initiate a return or exchange, please contact our Customer Service team with your order number and details about the issue. We will provide instructions on how to proceed.
We are committed to providing a positive shopping experience and will do our best to assist you with any concerns regarding your order.